Privacy Policy

Thank you for visiting The 28 Protocol.

This Privacy Policy explains how we collect, use, store, protect, and share information when you visit our website, purchase The 28 Protocol, create an account, submit a quiz or form, contact support, or use any related service provided by Wahid Zaman, Zaman Media, Smart Digital Marketer, or any associated brand, company, team, or platform connected to The 28 Protocol.

By using our website or purchasing The 28 Protocol, you agree to this Privacy Policy.

If you do not agree with this Privacy Policy, do not use the website or purchase the product.

1. Information We Collect

We may collect the following types of information:

Personal Information

This may include:

• Full name
• Email address
• Phone number
• Country or location
• Billing details
• Purchase information
• Account login details
• Telegram username, if you contact us through Telegram
• Any information you submit through forms, quizzes, surveys, or support messages

Payment Information

Payments may be processed through third-party payment processors, local payment providers, manual payment verification, mobile financial services, bank transfer, or other approved payment methods.

We do not directly store full debit card or credit card numbers on our website.

Payment processors may collect and process payment details according to their own privacy policies and security standards.

Quiz, Reflection, and Course Information

If you complete a quiz, reflection form, or personal direction form, we may collect your answers, goals, current situation, challenges, skills, questions, and other information you choose to submit.

This information is used to provide the product experience, review selected submissions, improve the service, and provide support or possible personal video replies where applicable.

Technical Information

When you use our website, we may automatically collect certain technical information, including:

• IP address
• Browser type
• Device type
• Operating system
• Pages visited
• Time spent on the website
• Referral source
• Login activity
• Course access activity
• Error logs
• Approximate location
• Cookies or similar tracking data

This helps us operate the website, secure accounts, prevent abuse, improve performance, and understand how users interact with the platform.

2. How We Use Your Information

We may use your information to:

• Process purchases and payments
• Verify manual payments
• Create and manage user accounts
• Deliver access to The 28 Protocol
• Provide customer support
• Respond to inquiries
• Review quiz or reflection submissions
• Provide selected personal video replies
• Prevent fraud, piracy, abuse, and unauthorized sharing
• Protect the website and product
• Improve the content, website, user experience, and services
• Send important account, payment, access, or support messages
• Send product updates, announcements, or marketing emails where permitted
• Comply with legal, tax, payment processor, or regulatory requirements
• Resolve disputes, chargebacks, and payment issues

We do not use your personal information to guarantee any result, manipulate users, or sell unauthorized access to third parties.

3. Legal Basis for Processing

Depending on your location and applicable law, we may process your information because:

• You gave consent
• Processing is necessary to deliver the product you purchased
• Processing is necessary to provide support
• Processing is necessary for payment, fraud prevention, and security
• Processing is necessary to comply with legal or regulatory obligations
• Processing is necessary for legitimate business interests, such as improving the product and protecting the platform

4. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies.

These may help us:

• Keep you logged in
• Remember preferences
• Understand website traffic
• Improve website performance
• Track checkout and conversion performance
• Prevent fraud or suspicious activity
• Improve marketing and user experience

You may be able to disable cookies through your browser settings. However, some parts of the website may not work properly if cookies are disabled.

5. Third-Party Services

We may use third-party services to operate The 28 Protocol, including services for:

• Payment processing
• Website hosting
• Course hosting
• Video hosting
• Email delivery
• Analytics
• Customer support
• Forms and quizzes
• Security and fraud prevention
• Chat or support widgets
• Telegram communication

These third-party services may process your information according to their own privacy policies.

We are not responsible for the privacy practices, security, actions, or policies of third-party platforms.

6. Payment Processors

When you make a payment, your transaction may be handled by a third-party payment processor or local payment provider.

Payment processors may collect information such as your name, email, billing details, card details, transaction ID, IP address, and payment method.

We may receive limited payment information, such as your name, email, payment status, transaction ID, amount paid, currency, and purchase record.

We do not directly store complete debit card or credit card numbers.

7. Manual Payments

If you pay through a manual payment method, such as local payment options, mobile financial services, bank transfer, or other approved manual methods, we may collect and store payment screenshots, transaction IDs, sender information, payment amount, payment time, and related details for verification and support.

This information may be used to confirm your purchase, provide access, handle disputes, and prevent fraud.

8. Support Communications

If you contact us through email, Telegram, support bubble, or other communication channels, we may collect and store your messages, name, username, email, screenshots, transaction details, and any other information you provide.

This information is used to answer your request, resolve issues, verify purchases, protect the platform, and improve support.

9. Personal Video Replies

If selected personal video replies are offered, we may review your quiz answers, submitted questions, and related information to prepare a response.

Personal video replies are based only on the information you choose to submit.

Do not submit highly sensitive personal information unless it is necessary for your question.

Personal video replies are for general direction and educational guidance only.

10. Marketing Emails

We may send you emails about:

• Purchase confirmation
• Account access
• Product updates
• Support replies
• Important service announcements
• Future products, offers, or content related to The 28 Protocol or associated brands

You may unsubscribe from marketing emails at any time by using the unsubscribe link, if available, or by contacting us.

Even if you unsubscribe from marketing emails, we may still send important transactional or account-related messages.

11. Data Sharing

We do not sell your personal information.

We may share limited information only when necessary with:

• Payment processors
• Website and course hosting providers
• Email service providers
• Analytics providers
• Support tools
• Security and fraud prevention services
• Legal, tax, or regulatory authorities if required
• Professional advisors, contractors, or team members who help operate the service
• Payment providers or banks during disputes, chargebacks, or fraud investigations

We only share information needed for the relevant purpose.

12. Data Security

We take reasonable steps to protect your information from unauthorized access, misuse, loss, disclosure, alteration, or destruction.

Security measures may include:

• Secure hosting
• Payment processor security
• Account access controls
• Device or login monitoring
• Fraud prevention tools
• Limited internal access
• Encrypted communication where available
• Anti-piracy and abuse monitoring

However, no website, payment system, or online service can be guaranteed to be completely secure.

You are responsible for keeping your login details private and using a secure device and internet connection.

13. Data Retention

We keep your information only for as long as necessary for the purposes described in this Privacy Policy.

This may include retaining information for:

• Product access
• Account management
• Customer support
• Payment records
• Tax or accounting requirements
• Legal compliance
• Fraud prevention
• Chargeback and dispute handling
• Anti-piracy enforcement
• Business records

When information is no longer needed, we may delete, anonymize, or securely store it according to our internal practices and applicable requirements.

14. International Users

The 28 Protocol may be accessed by users from different countries.

By using the website or purchasing the product, you understand that your information may be processed in Bangladesh or other countries where our service providers, hosting providers, payment processors, or tools operate.

Data protection rules may differ from country to country.

15. Your Rights

Depending on your location and applicable law, you may have rights related to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of certain information
• Withdraw consent where processing is based on consent
• Object to certain processing
• Request information about how your data is used
• Unsubscribe from marketing communications

To make a privacy request, contact us at:

inquiries@zamansmedia.com

We may need to verify your identity before processing certain requests.

Some information may need to be retained for legal, payment, tax, security, fraud prevention, or dispute reasons.

16. Children's Privacy

The 28 Protocol is not intended for children under 13 years old.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, contact us and we will review the request.

Users under 18 should only purchase or use The 28 Protocol with permission from a parent or legal guardian.

17. Public Comments, Testimonials, and Feedback

If you voluntarily provide a testimonial, review, comment, screenshot, message, success story, or public feedback, we may use it for marketing, website content, social media, or promotional purposes.

We will not intentionally publish sensitive private information without permission.

If you want a testimonial or public feedback removed, contact us and we will review the request.

18. Links to Other Websites

Our website may contain links to third-party websites, platforms, payment pages, Telegram, social media pages, or external services.

We are not responsible for the privacy practices, content, policies, or security of third-party websites.

You should review their privacy policies before using them.

19. Changes to This Privacy Policy

We may update this Privacy Policy at any time.

When we update the policy, we will change the "Last Updated" date at the top of this page.

Continued use of the website or The 28 Protocol after changes means you accept the updated Privacy Policy.

20. Contact

For privacy questions, data requests, support, or concerns, contact:

Email: inquiries@zamansmedia.com
Telegram: https://t.me/ZamanSupport
Website: zamansmedia.com

By using The 28 Protocol, you confirm that you have read, understood, and agreed to this Privacy Policy.