Refund Policy

Thank you for purchasing The 28 Protocol.

This Refund Policy explains how refunds are handled for The 28 Protocol, a digital educational product sold by Mona Fashion (Bangladesh), and — for UAE-registered transactions — ZAMAN SOCIAL MEDIA APPLICATIONS DEVELOPMENT & MANAGEMENT - FZCO.

By purchasing The 28 Protocol, you agree to this Refund Policy.

1. Paddle as Merchant of Record

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

2. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on The 28 Protocol. If you are not satisfied with your purchase for any reason, you may request a full refund within 30 days of your original purchase date.

This applies regardless of whether you have accessed or viewed the content. Refunds are processed by Paddle back to your original payment method.

3. How to Request a Refund

To request a refund, visit paddle.net and locate your order using the email address you used at checkout. From there you can request a refund directly through Paddle.

You may also contact us and we will help you raise the request with Paddle:

Email: inquiries@zamansmedia.com
Telegram: https://t.me/ZamanSupport

4. Refund Processing

Approved refunds are returned to the original payment method used at checkout. Processing times depend on your bank, card network, or payment provider and are outside our and Paddle's direct control.

5. Access Issues

If your payment was successful but access to The 28 Protocol was not delivered, please contact us before requesting a refund so we can restore access quickly. Include your full name, purchase email, and the order or transaction ID from your Paddle receipt.

6. Chargebacks & Payment Disputes

If you have an issue with your purchase, please contact us or Paddle first before opening a chargeback with your bank. Chargebacks take longer to resolve than a direct refund and may result in the suspension of your access while the dispute is investigated.

7. Product Results

The 28 Protocol is an educational direction framework. It does not guarantee income, business results, or any specific outcome. Your results depend on your own execution. This policy relates to refunds only and does not create any performance guarantee.

8. Contact

For refund questions, access issues, or general support, contact:

Email: inquiries@zamansmedia.com
Telegram: https://t.me/ZamanSupport
Paddle: paddle.net

By purchasing The 28 Protocol, you confirm that you have read, understood, and agreed to this Refund Policy.